ISO 20001 Internal Auditor Training & Certification course on IT Service Management System
The ISO 20001 Internal Auditor Training & Certification Course on IT Service Management Systems (ITSMS), delivered by TÜV Rheinland, is a comprehensive 3-day instructor-led program designed to equip IT and quality management professionals with the knowledge and auditing capabilities required to assess and improve IT service delivery in alignment with the ISO 20001 international standard.
This course provides a structured understanding of IT service management principles, internal audit methodology, and performance evaluation techniques. Participants will learn how to plan, execute, and report internal audits with a focus on service quality, operational efficiency, risk mitigation, and continual improvement.
Benefits
Target group
Internal Auditors
IT Service Managers
Quality Assurance Leads
IT Governance Professionals
Requirements
A basic understanding of IT service management principles is recommended
Training outline
Other information
For more information and inquiries, please contact academy@ind.tuv.com or fill up the contact form and our representatives will reach out to you.
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